Finowl01All purchases are final
Finowl sells prepaid credit packs. Because credits are available to use as soon as your purchase completes, all purchases are final and non-refundable. This includes unused credits, partially used packs and credits remaining when an account is closed, suspended or terminated.
Purchased credits do not expire while your account is in good standing, so you can use them whenever you need them. We recommend starting with the free monthly credits and the smallest pack to test your integration before buying a larger pack.
02No subscriptions or automatic renewals
Credit packs are one-time purchases. We never charge you automatically, so there is nothing to cancel. You are charged only when you choose to buy a pack.
03Credits consumed by requests
Credits are consumed when a lookup starts, as described in our Terms of Service and documentation. We do not return credits for lookups that produced unknown results, returned no match, failed after processing started, or were made with a compromised or shared API key.
04Billing errors and duplicate charges
If you were charged more than once for the same purchase, charged the wrong amount, or charged without authorization, contact us within 30 days of the charge at support@finowl.co with the email address on your account and the date and amount of the charge. If we confirm a billing error, we will refund the incorrect amount to your original payment method.
05Your statutory rights
Nothing in this policy limits any right to a refund that you have under the law that applies to you and that cannot be waived by contract.
06Chargebacks
Please contact us before disputing a charge with your bank or card issuer. Most issues can be resolved quickly. If a chargeback is filed, we may suspend the account until it is resolved and remove the disputed credits from the balance.